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Customer Service - FAQ


Section One
How To Search For A Specific Song, Artist Or Item
How To Order On Line
Checkout
Confirmation
Order By Mail
Shipping Charges - USA

Section Two
Our Guarantee & Return Policy
Pricing Policy
Security
Privacy Policy
Printed Catalog Requests
Inquiries Regarding An Existing Order
Contact Customer Service


Section One

How To Search For A Specific Song, Artist Or Item
At the top of each and every page of The Beautiful Music Company website you will find our search engine. Simply type what you are looking for (album title, song title, product code, artist name, etc.) in the "text to search" box and select the search method from the drop down menu in the "Search By" box and then click "GO".
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How To Order On Line
When you find a product that you would like to order place a checkmark in the "order" box next to the configuration you want by clicking on the box, fill in the "quantity box" and then click "Click To Add To Shopping Cart". You can view the items in your shopping cart at anytime by clicking on "View Cart" at the top of your screen.
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Checkout
When you are finished shopping and ready to place your order simply click "Checkout" (located at both the top of every page on The Beautiful Music Company website or at the bottom of your Shopping Cart). Then fill in your billing, credit card and shipping information, as well as your e-mail address, dept. # (if applicable) and how you heard about us. Then click on "Confirm Order" and this will bring you to the Order Confirmation page. Review the page to be sure all of your information is correct and then click "Process Order - Get Receipt" at the bottom of the page to complete your order.
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Confirmation
Shortly after you click "Process Order - Get Receipt" you will receive an e-mail from us confirming that your order has been received.
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Order By Mail
BY MAIL: Send a check, money order or credit card number and expiration date along with your name, address and items you want to order to: The Beautiful Music Company 320 Main Street Northport, NY 11768 Attn: Customer Service Save time and put the items you want in your shopping cart, fill in the "Checkout" page, print and mail.
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Shipping Charges - USA
Order one item online and pay $4.95 shipping and handling. Order 2 or more items and you get FREE shipping and handling on your entire order! EXPRESS SHIPPING: Your order is processed and shipped within 48 hours of receipt. All in-stock items will arrive within 3 to 5 business days after processing.
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Section Two

Our Guarantee & Return Policy
Every cassette, compact disc, video and DVD comes to you with a money back guarantee. If you are not completely satisfied we will refund your money... No Questions Asked! If you receive a defective or incorrect item, simply fill out the enclosed Return Form (indicating what you would like us to do) and send the form along with the product back to us in the mailer it was received in.
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Pricing Policy
The pricing and shipping of the products listed on our web site may differ from the pricing that appears in other advertisements. We are under no obligation to provide products on our web site at any other prices than those listed.
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Security
Security statement coming soon.
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Privacy Policy
Privacy Policy coming soon.
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Printed Catalog Requests
To request a catalog fill out the handy order form by clicking on "FREE Catalog" located at the top and bottom of each and every page of The Beautiful Music Company website and our most recent catalog full of great stars and beautiful music will be shipped to your home absolutely free!
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Inquiries Regarding An Existing Order
If you have any questions or concerns about the status of your order you can e-mail us at customerservice@nmibmc.com. Please be sure to include your name and complete address so we can access your order.
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Contact Customer Service
BY E-MAIL: customerservice@nmibmc.com

BY MAIL: The Beautiful Music Company
320 Main Street Northport, NY 11768
Attn: Customer Service

BY TELEPHONE: 1-631-261-2254 (9:00 a.m. to 4:00 p.m. EST)

BY FAX: 1-631-261-6579

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